Case studies tagged “User Research”

Healthcare

HHS SimplerNOFOs
HHS

HHS SimplerNOFOs

Applying for federal funding is already complex. Understanding the opportunity itself shouldn’t make it harder. Notices of Funding Opportunity, or NOFOs, often asked applicants to navigate dense language, inconsistent structures, lengthy requirements, and information written around government processes rather than the questions applicants actually needed answered. HHS saw an opportunity to rethink that experience. Through SimplerNOFOs, the Department set out to make funding opportunities clearer, more accessible, and easier to act on without sacrificing the policy, regulatory, and program requirements behind them.

Read More

Education

Head Start Enterprise System (HSES)
Head Start

Head Start Enterprise System (HSES)

Supporting Head Start programs takes reliable information, coordinated decisions, and systems that help people do their work. The Office of Head Start (OHS) relies on the Head Start Enterprise System (HSES) to oversee grant recipient organizations and program operations nationwide. But aging technology, complicated workflows, and usability barriers made it harder for users to access, manage, and report the information central to that work. Behind the scenes, outdated frameworks added security risks and maintenance demands. OHS needed to strengthen the platform while keeping essential operations moving. Working as part of an integrated delivery team, Systone helped modernize HSES through coordinated improvements to its technology, user experience, accessibility, and ongoing support.

Read More